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Make a complaint
The complaints process
Complaints we can consider
Bank participants
For participants
Special assistance
Feedback from complainants
Guides & cases
Quick Guides
Case notes
Complaints dashboard
Reporting
Quarterly reports
Annual reports
About us
Banking Ombudsman
Our board
Board charter
Complaints about our service
Information sheets
Compensation and other remedies
Customer service charter
How we consider disputes
Making a complaint to your bank
Complaints with no reasonable prospect of success
Fast track process
Using artificial intelligence to help make your complaint
Reference documents
Reviews
Terms of Reference
Operational guidelines
Constitution
Participation Agreement
Privacy
Media releases
2026 Media releases
2025 Media releases
2024 Media releases
2023 Media releases
2022 Media releases
FAQs
Values
Contact us
0800 805 950
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