Cases received by us

Welcome to our datacube

This datacube contains information about cases we have received. It includes all our contacts with customers: general enquiries, simple complaints and formal disputes. You can examine information by individual bank, product category, problem category, dispute outcome and scam type. You can use the filters to look at different time periods and see broader trends.

 Launch datacube

Bank dashboard

We also host a dashboard containing information about complaints received by all banks. It is different in two ways:

• It records only complaints (whereas ours records enquiries, complaints and disputes).
• It records complaints taken directly to banks, not to us.

These dashboards might appear much the same, but they measure different things, so we don’t recommend direct comparisons of their contents.

How to use our datacube

• Use the Period filter to view different time periods.
• Navigate between the Overview, Cases by bank, Complaints, Disputes and Scams pages.
• Click on any chart or category to filter the data. The rest of the page will update automatically based on your selection.
• Hover over information icons for definitions and more information.
• Use the reset button to remove filters and return to the full dataset.

Something to remember

As mentioned, our datacube records enquiries, complaints and disputes. Sometimes one of these things can turn into another. For example, a person can approach us with a simple enquiry that later turns into a complaint, and sometimes a person can make a complaint to us that can’t be easily resolved and turns into a formal dispute. For this reason, you should not add together enquiry, complaint and dispute numbers because that will double-count some of them.