The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banks. We are independent of scheme participants, customers, and government. Our service is free of charge and easy to use.
This website provides you with information to help you avoid making mistakes with banking services, and how we can help you if you need it. It also helps you make a complaint to us if you're unable to sort it out with your bank.
We will do our best to help you - trust us to be fair.
13 Apr 2016
We received a complaint from a woman unhappy that her bank said it would sell a property she jointly owned with an ex-partner, and then didn’t proceed with the sale. Did we uphold her complaint?
31 Mar 2016
The Banking Ombudsman Scheme has published a Quick Guide about credit and debit card transaction disputes because of complaints each year from both credit card holders and merchants.
31 Mar 2016
The Banking Ombudsman Scheme has issued a guide to how it approaches claims for compensation and inconvenience suffered by bank customers.
Message from the Banking Ombudsman
"We consider complaints between banks and their customers, resolve them fairly, and share what we’ve learned to improve the banking experience for all."
- Nicola Sladden, Banking Ombudsman