The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banks. We are independent of scheme participants, customers, and government. Our service is free of charge and easy to use.
This website provides you with information to help you avoid making mistakes with banking services, and how we can help you if you need it. It also helps you make a complaint to us if you're unable to sort it out with your bank.
We will do our best to help you - trust us to be fair.
18 May 2016
Did Mr Y have a leg to stand on complaining about his bank taking rates arrears from his account?
12 May 2016
An online tool to help people seek personal information held by organisations such as banks has won favour with the Banking Ombudsman Scheme.
11 May 2016
A sharp decline in the use of cheques has not reduced the number of cheque-related complaints, says Banking Ombudsman Nicola Sladden.
Message from the Banking Ombudsman
"We consider complaints between banks and their customers, resolve them fairly, and share what we’ve learned to improve the banking experience for all."
- Nicola Sladden, Banking Ombudsman