better banking
Celebrating 25 years of helping New Zealanders
The Banking Ombudsman Scheme has been helping New Zealanders resolve banking complaints for 25 years. To celebrate, we have put together some videos that focus on the people and stories of the past quarter century.
Click here to watch 25 years of the Banking Ombudsman Scheme.
Latest news
International Fraud Awareness Week
13 Nov 2017
This week is International Fraud Awareness week. The theme is – how to spot a scam. The Banking Ombudsman Scheme is about resolving and preventing problems to improve banking for customers and banks. We are passionate about working collaboratively to fight fraud and minimise consumer losses.
Media Release: Annual Report 2017
17 Oct 2017
The Banking Ombudsman Scheme has released its full annual report detailing another successful year.
“We are really proud of what we have achieved this year”- said Banking Ombudsman, Nicola Sladden. “Our numbers support that we are helping more people, faster, with better service”. Queries from customers are up 12% with the average timeframe to handle a dispute down.
World Investor Week 2017
04 Oct 2017
In a 2016 Banking Ombudsman case, an elderly couple lost their life savings when they became involved with what they thought was an investment scheme in Hong Kong and it turned out to be a scam.
Within just two months, the couple had cleaned out their term deposits worth $100k and taken out two $10k personal loans to cover fees associated with their new investment opportunity. It was only when their son started asking questions that the investment scheme was revealed to be a scam.
