The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banking service providers. We are independent of scheme participants, customers, and government. Our service is free of charge and easy to use.
This website provides you with information to help you avoid making mistakes with banking services, and how we can help you if you need it. It also helps you make a complaint to us if you're unable to sort it out with your banking service provider.
We will do our best to help you - trust us to be fair.
13 Apr 2015
Ms Q complained to us her eviction from her flat stemmed from not all of her automatic payments being transferred when she switched bank. We investigated her complaint– which in the first instance was about the bank she moved her accounts to, and also, the bank she left.
31 Mar 2015
The Banking Ombudsman Scheme has published a new Quick Guide explaining how the scheme approaches privacy and confidentiality complaints.
20 Mar 2015
Banking Ombudsman Deborah Battell says her office has experienced an increase in complaints about credit card balance transfers due to competition between banks offering deals.
Message from the Banking Ombudsman
"You can trust that we are independent, we will listen to both sides of the story and be fair.
We may not always find in your favour but we will clearly explain our findings to you.
We help others learn from the disputes we resolve. We also empower customers and banks to improve the banking experience."
- Deborah Battell, Banking Ombudsman