The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banks. We are independent of scheme participants, customers, and government. Our service is free of charge and easy to use.
This website provides you with information to help you avoid making mistakes with banking services, and how we can help you if you need it. It also helps you make a complaint to us if you're unable to sort it out with your bank.
We will do our best to help you.
07 Jun 2017
The Banking Ombudsman recommends customers investigate the full costs of switching home loans.
02 Jun 2017
New Zealand has signed up to an international agreement to share information with other tax authorities. This is a government initiative, designed to make sure everyone pays the right amount of tax when they have interests in multiple countries. This new quick guide covers what this means for you, and what will happen to the information you provide.
09 May 2017
This privacy week take some time to consider how you can control your personal information to avoid financial scams - says the Banking Ombudsman Nicola Sladden.