The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banks. We are independent of scheme participants, customers, and government. Our service is free of charge and easy to use.
This website provides you with information to help you avoid making mistakes with banking services, and how we can help you if you need it. It also helps you make a complaint to us if you're unable to sort it out with your bank.
We will do our best to help you - trust us to be fair.
05 Sep 2016
Our advice this Money Week is to make sure you know what you're in for before committing to any new banking arrangement.
31 Aug 2016
Ms K had an expensive watch stolen when her house was burgled. She thought the bank should reimburse her for its full value, even though it wasn’t listed on her insurance policy. Did we agree?
24 Aug 2016
A man who transferred money from one account into another at the end of a month to go in a prize draw complained to us when he didn’t win.
Message from the Banking Ombudsman
"We consider complaints between banks and their customers, resolve them fairly, and share what we’ve learned to improve the banking experience for all."
- Nicola Sladden, Banking Ombudsman