The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banks. We are independent of scheme participants, customers, and government. Our service is free of charge and easy to use.
This website provides you with information to help you avoid making mistakes with banking services, and how we can help you if you need it. It also helps you make a complaint to us if you're unable to sort it out with your bank.
We will do our best to help you - trust us to be fair.
28 Oct 2016
Imagine this: you’re overseas, drinking in a bar. Next thing you know, people you don’t know are in your hotel room and your credit card has racked up a huge bar bill. Sound like a scene from a Hangover movie, but it was a real cases the Banking Ombudsman Scheme investigated in the 2015-16 financial year.
19 Oct 2016
More focus on preventing banking disputes through early intervention is starting to pay off according to the scheme’s 2015-16 annual report.
03 Oct 2016
At least 15 per cent of complaints to the Banking Ombudsman Scheme last year came from people over the age of 65.
Message from the Banking Ombudsman
"We consider complaints between banks and their customers, resolve them fairly, and share what we’ve learned to improve the banking experience for all."
- Nicola Sladden, Banking Ombudsman