The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banks. We are independent of scheme participants, customers, and government. Our service is free of charge and easy to use.
This website provides you with information to help you avoid making mistakes with banking services, and how we can help you if you need it. It also helps you make a complaint to us if you're unable to sort it out with your bank.
We will do our best to help you - trust us to be fair.
01 Dec 2016
A dispute between a trust and a committee led to a complaint about the bank’s response to freeze the committee’s accounts.
24 Nov 2016
Man who disclosed eye disorder when taking out insurance later complained when his bank wouldn't compensate for related eye surgery. Did we think his complaint had merit?
17 Nov 2016
Humiliation over not being able to pay for lunch using a debit card at a café led to a complaint about a bank’s poor service.
Message from the Banking Ombudsman
"We consider complaints between banks and their customers, resolve them fairly, and share what we’ve learned to improve the banking experience for all."
- Nicola Sladden, Banking Ombudsman