The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banking service providers. We are independent of scheme participants, customers, and government. Our service is free of charge and easy to use.
This website provides you with information to help you avoid making mistakes with banking services, and how we can help you if you need it. It also helps you make a complaint to us if you're unable to sort it out with your banking service provider.
We will do our best to help you - trust us to be fair.
18 May 2015
Banks have to protect shared funds when a relationship fails, but read what we found when a complainant’s personal account was blocked along with joint accounts they held with an ex.
12 May 2015
The Banking Ombudsman Scheme is to amend some of its rules (terms of reference).
11 May 2015
An attorney acting for a client complained to us because the bank refused him access to the client’s accounts. Read on for what our investigation found.
Message from the Banking Ombudsman
"You can trust that we are independent, we will listen to both sides of the story and be fair.
We may not always find in your favour but we will clearly explain our findings to you.
We help others learn from the disputes we resolve. We also empower customers and banks to improve the banking experience."
- Deborah Battell, Banking Ombudsman