The financial year is nearly over, and it’s been a case of two distinct halves for the scheme. Our workload in the first half was dramatically higher than usual, whereas in the second it fell away considerably, with the result that we will end the year in much the same position as the previous one. Such is life!
Welcome to On Balance! We decided 2016 was the time for a new name for our e-newsletter. The choice of On Balance reflect the importance we place on fairness in dispute resolution and also acknowledges our business revolves around money.
Hello and welcome to my first issue of Current Account. Having been Deputy Banking Ombudsman for four years, I’m looking forward to the opportunity to continue to develop the scheme’s two core tasks: resolving disputes quickly and fairly, and preventing them.
Thank you all for your interest in the Banking Ombudsman Scheme. It has certainly been a rewarding role for the past six years and a privilege to lead a team so dedicated to resolving complaints fairly and quickly.