trust us to be fair

2013-2014

June 2014 (Quick Update on independent review)

We invite submissions for the 2014 Banking Ombudsman Scheme independent review.

Read the full text.

Download a pdf version.

 

April 2014

We've observed an increase in KiwiSaver cases, published a new KiwiSaver quick guide, published a new information sheet about asking a bank to consider suspending debt recovery action during an investigation, and scored well in an independent file review.

Read the full text.

Download a pdf version.

 

February 2014

Read about the safety of unsecured public Wi-Fi and the consequences of leaving signed documents and bank account information stored on your email account, what’s been happening in the banking market from a customer complaints perspective and stay up to date with a new Quick Guide and newly-published case notes.

Read the full text.

Download a pdf version.

 

December 2013

I’m sure, like all of us here at the Banking Ombudsman Scheme, many of you find yourself winding up for Christmas rather than winding down!

Read the full text.

Download a pdf version.

 

October 2013

Most of the country seems to have experienced quite a flurry of spring storms and wild winds lately. Meanwhile, we’ve also had a flurry of activity: seeking new premises, attending the International Financial Services Ombudsman Conference and releasing new Quick Guides and the Annual Report 2012-13 alongside, of course, our dispute resolution work.

Read the full text.

Download a pdf version.

 

September 2013

It's been a month of shocks for those of us in Wellington.  Earthquakes are unfortunately outside our control, but we can try and help bank customers avoid financial shocks!  One way is by supporting Money Week.

Read the full text.

Download a pdf version.