This issue of Current Account contains a montage of news stories from the Banking Ombudsman Scheme.
April 1 signals a new era as the last piece of the Financial Service Providers (Registration and Dispute Resolution) Act 2008 takes effect. For the Banking Ombudsman Scheme, however, it's not so much a case of business as usual, but business as usual.
As the new year progresses, the Banking Ombudsman also enters a new era. We have cleared out waiting list, all but completed the ING cases, expanded membership in the Scheme and welcomed a new Deputy Ombudsman.
In 2009/10, the Office of the Banking Ombudsman completed more than double the number of investigations than in any previous year and facilitated $14.5 million in compensation to complainants.
The winter months have heralded some changes here at the Office of the Banking Ombudsman - we have new faces to welcome, and familiar faces to sadly farewell. We remain busy investigating ING/ANZ cases. Meanwhile a range of other banking issues continues to cross our desks.