14 Nov 2016
Please note that the Banking Ombudsman Scheme office will be closed today while our building is checked out.
Our thoughts are with all those who have been affected by the earthquakes.
08 Nov 2016
Have you ever thought a money transfer should have gone through and then find out it hasn’t but can’t understand why?
02 Nov 2016
Bank customers who meet people online are vulnerable to fraud and theft if they fall for the wrong person, says Banking Ombudsman Nicola Sladden.
28 Oct 2016
Imagine this: you’re overseas, drinking in a bar. Next thing you know, people you don’t know are in your hotel room and your credit card has racked up a huge bar bill. Sound like a scene from a Hangover movie, but it was a real cases the Banking Ombudsman Scheme investigated in the 2015-16 financial year.
19 Oct 2016
More focus on preventing banking disputes through early intervention is starting to pay off according to the scheme’s 2015-16 annual report.
03 Oct 2016
At least 15 per cent of complaints to the Banking Ombudsman Scheme last year came from people over the age of 65.
05 Sep 2016
Our advice this Money Week is to make sure you know what you're in for before committing to any new banking arrangement.
31 Aug 2016
Ms K had an expensive watch stolen when her house was burgled. She thought the bank should reimburse her for its full value, even though it wasn’t listed on her insurance policy. Did we agree?
24 Aug 2016
A man who transferred money from one account into another at the end of a month to go in a prize draw complained to us when he didn’t win.
17 Aug 2016
A man complained that his bank shouldn’t have let him go over his credit card limit because he hadn’t agreed to the extension and wouldn’t reimburse him for the overspend. Did we uphold his complaint?
10 Aug 2016
A man complained after finding out he wasn’t insured after crashing a new car. He thought he had arranged the insurance when he took out the bank loan to pay for the car. What was the outcome?
27 Jul 2016
He wanted the payout because his Aussie super scheme wouldn’t accept his KiwiSaver savings. What was the outcome?
20 Jul 2016
Once a student, always a student? Not according to the bank. What did we think?
12 Jul 2016
A customer thought her bank suspending her accounts was unlawful. Did we agree?
06 Jul 2016
A letter explaining a new policy for early term deposit withdrawals ended up being a red herring for complaint about improper contract variation.
29 Jun 2016
Was the bank to blame for customer losing out on foreign exchange when it said it was being cautious to protect the customer’s interests?
22 Jun 2016
The Banking Ombudsman Scheme has told government agencies and the finance sector about a complaint it investigated recently in which a New Zealander was caught out trying to use cheques from bogus UK bank ‘WeRe Bank’.
17 Jun 2016
Should customer who spent up large on an overdraft her bank mistakenly left in place have to pay it back?
15 Jun 2016
Bank doesn't spot out of character account activity which was a sign its customers were being scammed.
14 Jun 2016
The case of a son leaving his dad in the lurch resulting in him almost losing his house, highlights the need for people to think ahead to protect their finances in their old age.