10 Jan 2017
A slip of the digits led to complaint about a mistaken payment when a bank customer transferred her credit card balance. Was her complaint upheld?
03 Jan 2017
We had concerns about the bank lending to a customer who was unable to pay back his credit card overdraft.
27 Dec 2016
Was bank to blame for a customer with driving convictions thinking he was covered for car insurance when he had a crash…only to find out that he wasn’t?
21 Dec 2016
A bank staffer’s misinformation about a bank’s duty of care led to complaint that was unlikely to succeed.
20 Dec 2016
Be aware that if you bank a foreign cheque you get for Christmas it may take longer to process, says Banking Ombudsman Nicola Sladden.
15 Dec 2016
A customer complained he wasn’t told a KiwiSaver account he set up for his daughter wasn't actually opened because ID documentation didn’t meet the bank’s requirements.
14 Dec 2016
Banking Ombudsman Nicola Sladden said the Banking Ombudsman Scheme had received a spate of complaints from individuals seeking to recoup credit card payments made to binary options trading sites.
07 Dec 2016
A couple’s business experienced problems from the get-go but was their bank at fault?
07 Dec 2016
A bank customer who was careless with her phone banking PIN was lucky to get back $5,000 stolen from her account, says Banking Ombudsman Nicola Sladden.
01 Dec 2016
A dispute between a trust and a committee led to a complaint about the bank’s response to freeze the committee’s accounts.
24 Nov 2016
Man who disclosed eye disorder when taking out insurance later complained when his bank wouldn't compensate for related eye surgery. Did we think his complaint had merit?
17 Nov 2016
Humiliation over not being able to pay for lunch using a debit card at a café led to a complaint about a bank’s poor service.
16 Nov 2016
The Banking Ombudsman Scheme is open again for business.
15 Nov 2016
Our office is closed again today. We will update again when we have confirmation of when we are able to return. Take care everybody.
14 Nov 2016
Please note that the Banking Ombudsman Scheme office will be closed today while our building is checked out.
Our thoughts are with all those who have been affected by the earthquakes.
08 Nov 2016
Have you ever thought a money transfer should have gone through and then find out it hasn’t but can’t understand why?
02 Nov 2016
Bank customers who meet people online are vulnerable to fraud and theft if they fall for the wrong person, says Banking Ombudsman Nicola Sladden.
28 Oct 2016
Imagine this: you’re overseas, drinking in a bar. Next thing you know, people you don’t know are in your hotel room and your credit card has racked up a huge bar bill. Sound like a scene from a Hangover movie, but it was a real cases the Banking Ombudsman Scheme investigated in the 2015-16 financial year.
19 Oct 2016
More focus on preventing banking disputes through early intervention is starting to pay off according to the scheme’s 2015-16 annual report.
03 Oct 2016
At least 15 per cent of complaints to the Banking Ombudsman Scheme last year came from people over the age of 65.