better banking

Case notes

We publish our case notes as a resource for people interested in how the Banking Ombudsman might approach a particular type of complaint. While we don’t operate on a strict precedent system like the courts, we have developed a consistent approach to some common types of complaint.

Some older case notes have been omitted from this collection, either because the relevant law or banking practice has changed, or because they are outdated in some other way.

Please note participant banking service providers and their customers are referred to anonymously in the case notes, and detail may be amended or omitted to ensure confidentiality.

 

Case - 45390

2015 - 2016

Cards - Debit card

Case - 45540

2015 - 2016

Insurance - Home and contents insurance

Case - 41463

2014 - 2015

Lending - Property lending

Case - 43928

2014 - 2015

Bank accounts - Transactional account

Case - 45376

2014 - 2015

Lending - Property lending

Case - 41887

2014 - 2015

Payment systems - Telegraphic transfer

Case - 41458

2014 - 2015

Payment systems - Telegraphic transfer

Case - 44103

2014 - 2015

Insurance - Home and contents insurance

Case - 39966

2014 - 2015

Payment systems - Merchant services

Case - 39884

2014 - 2015

Lending - Property lending

Case - 42817

2014 - 2015

Bank accounts - Savings account

Case - 42040

2014 - 2015

Payment systems - Automatic payment

Case - 42891

2014 - 2015

Bank accounts - Transactional account

Case - 40848

2014 - 2015

Lending - Credit card lending

Case - 43951

2014 - 2015

Lending - Property lending

Case - 44990

2014 - 2015

Lending - Property lending

Case - 44517

2014 - 2015

Bank accounts - Transactional account

Case - 43749

2014 - 2015

Bank accounts - Savings account

Case - 44833

2014 - 2015

Bank accounts - Savings account

Case - 43563

2014 - 2015

Bank accounts - Transactional account