better banking

Case notes

We publish our case notes as a resource for people interested in how the Banking Ombudsman might approach a particular type of complaint. While we don’t operate on a strict precedent system like the courts, we have developed a consistent approach to some common types of complaint.

Some older case notes have been omitted from this collection, either because the relevant law or banking practice has changed, or because they are outdated in some other way.

Please note participant banking service providers and their customers are referred to anonymously in the case notes, and detail may be amended or omitted to ensure confidentiality.

 

Case - 46497

2015 - 2016

Bank accounts - Transactional account

Case - 46262

2015 - 2016

Payment systems - Cheque

Case - 47163

2015 - 2016

Lending - Property lending

Case - 44162

2015 - 2016

Bank accounts - Savings account

Case - 45051

2015 - 2016

Lending - Property lending

Case - 42450

2015 - 2016

Lending - Property lending

Case - 46285

2015 - 2016

Lending - Property lending

Case - 43554

2015 - 2016

Payment systems - Internet banking

Case - 46649

2015 - 2016

Bank accounts - Transactional account

Case - 44287

2015 - 2016

Investment - Managed fund

Case - 41082

2015 - 2016

Insurance - Other insurance

Case - 45429

2015 - 2016

Lending - Property lending

Case - 45468

2015 - 2016

Lending - Non-property lending

Case - 46731

2015 - 2016

Cards - Credit card

Case - 45886

2015 - 2016

Cards - Credit card

Case - 45824

2015 - 2016

Bank accounts - Transactional account

Case - 43372

2015 - 2016

Bank accounts - Savings account

Case - 44648

2015 - 2016

Cards - Debit card

Case - 46198

2015 - 2016

Lending - Property lending

Case - 45795

2015 - 2016

Investment - Kiwisaver