better banking

Case notes

We publish our case notes as a resource for people interested in how the Banking Ombudsman might approach a particular type of complaint. While we don’t operate on a strict precedent system like the courts, we have developed a consistent approach to some common types of complaint.

Some older case notes have been omitted from this collection, either because the relevant law or banking practice has changed, or because they are outdated in some other way.

Please note participant banking service providers and their customers are referred to anonymously in the case notes, and detail may be amended or omitted to ensure confidentiality.

 

Case - 47799

2015 - 2016

Bank accounts - Foreign currency account

Case - 45035

2015 - 2016

Other - Other

Case - 47626

2015 - 2016

Cards - Credit card

Case - 47809

2015 - 2016

Cards - Credit card

Case - 48288

2015 - 2016

Investment - Kiwisaver

Case - 46508

2015 - 2016

Bank accounts - Transactional account

Case - 44782

2015 - 2016

Lending - Property lending

Case - 41833

2015 - 2016

Lending - Property lending

Case - 45992

2015 - 2016

Insurance - Life insurance

Case - 46203

2015 - 2016

Payment systems - Telegraphic transfer

Case - 44313

2015 - 2016

Lending - Non-property lending

Case - 47224

2015 - 2016

Payment systems - Cheque

Case - 45229

2015 - 2016

Bank accounts - Transactional account

Case - 45938

2015 - 2016

Lending - Non-property lending

Case - 46163

2015 - 2016

Lending - Property lending

Case - 44551

2015 - 2016

Bank accounts - Transactional account

Case - 43617

2015 - 2016

Lending - Property lending

Case - 45925

2015 - 2016

Payment systems - Cheque

Case - 44129

2015 - 2016

Lending - Property lending

Case - 43952

2015 - 2016

Investment - Term deposit