better banking

Case notes

We publish our case notes as a resource for people interested in how the Banking Ombudsman might approach a particular type of complaint. While we don’t operate on a strict precedent system like the courts, we have developed a consistent approach to some common types of complaint.

Some older case notes have been omitted from this collection, either because the relevant law or banking practice has changed, or because they are outdated in some other way.

Please note participant banking service providers and their customers are referred to anonymously in the case notes, and detail may be amended or omitted to ensure confidentiality.

 

Case - 44729

2015 - 2016

Lending - Property lending

Case - 49284

2015 - 2016

Insurance - Health insurance

Case - 46338

2015 - 2016

Insurance - Home and contents insurance

Case - 45235

2015 - 2016

Bank accounts - Transactional account

Case - 48111

2015 - 2016

Lending - Property lending

Case - 38188

2015 - 2016

Lending - Property lending

Case - 45592

2015 - 2016

Investment - Term deposit

Case - 44565

2015 - 2016

Investment - Term deposit

Case - 48260

2015 - 2016

Payment systems - Internet banking

Case - 46020

2015 - 2016

Insurance - Home and contents insurance

Case - 35302

2015 - 2016

Investment - Bonus bonds

Case - 48297

2015 - 2016

Lending - Property lending

Case - 46347

2015 - 2016

Lending - Property lending

Case - 46475

2015 - 2016

Lending - Property lending

Case - 45288

2015 - 2016

Lending - Guarantee

Case - 46577

2015 - 2016

Lending - Property lending

Case - 44447

2015 - 2016

Lending - Guarantee

Case - 44510

2015 - 2016

Lending - Property lending

Case - 43966

2015 - 2016

Lending - Property lending

Case - 46863

2015 - 2016

Lending - Credit card lending