better banking

Celebrating 25 years of helping New Zealanders

The Banking Ombudsman Scheme has been helping New Zealanders resolve banking complaints for 25 years. To celebrate, we have put together some videos that focus on the people and stories of the past quarter century.

Click here to watch 25 years of the Banking Ombudsman Scheme

Celebrating 25 years of helping New Zealanders

The Banking Ombudsman Scheme has been helping New Zealanders resolve banking complaints for 25 years. To celebrate, we have put together some videos that focus on the people and stories of the past quarter century.

Click here to watch 25 years of the Banking Ombudsman Scheme

Latest news

Money Week- What does debt do for you?

02 Aug 2017

The Banking Ombudsman Scheme is pleased to support Money Week 2017. This year Money Week runs from 14 - 20 August 2017 with the theme ‘what does debt do for you’?

“Lending and debt often feature in banking complaints”- says Nicola Sladden, Banking Ombudsman.

“Debt can allow new opportunities but it also can come at a great cost.”

Opinion: Nicola Sladden on 25 years of putting things right

27 Jul 2017

As the Banking Ombudsman Scheme celebrates its 25th anniversary, the adage comes to mind: the more things change, the more they stay the same.

Banking has changed enormously in recent years – whether in technological innovations, consumer expectations or the regulatory landscape.  Apps have replaced cheques, and banks are effectively open round the clock.

New Quick Guide: Children’s Bank Accounts

26 Jul 2017

The Banking Ombudsman Scheme has a new quick guide on children’s bank accounts. It covers setting up accounts, who owns the money and what happens if things go wrong.

Contact us

Our office hours are 8:30am to 5:00pm Monday to Friday (New Zealand time).

For contact details please click here.

We can consider your complaint if your bank is one of our scheme participants.

For complaints about our service please click here.