better banking

Scheme participants

Below is a list of our current and previous scheme participants. If your bank is listed below, we can talk to you about the issue to see if we can help you.

Click on the participant to view related companies and contact details.


ANZ Bank New Zealand

ASB Bank (including Bank Direct & Sovereign Home Loans)

Bank of Baroda New Zealand

Bank of China (New Zealand) Limited

Bank of India New Zealand


China Construction Bank (New Zealand) Limited

Citi New Zealand

Heartland Bank

HSBC New Zealand



Nelson Building Society

NZCU Baywide

Rabobank New Zealand (including RaboDirect)

SBS Bank (including Finance Now)

The Co-operative Bank


Westpac New Zealand


Former scheme participants

NZCU South (December 2010 to December 2013)

HBS Bank (formerly a subsidiary of SBS Bank)

Please note that the Banking Ombudsman Scheme can only consider complaints about banks who were scheme participants at the time the problem occurred.
If you have a complaint about a financial service provider that does not participate in our scheme, please refer to the Companies Office Financial Service Providers Register.
If your complaint does not involve a financial service provider, please refer to Complaint Line.