Below is a list of our current and previous scheme participants. If your bank is listed below, we can talk to you about the issue to see if we can help you.
Click on the participant to view related companies and contact details.
ANZ Bank New Zealand
ASB Bank (including Bank Direct & Sovereign Home Loans)
Bank of Baroda New Zealand
Bank of China (New Zealand) Limited
Bank of India New Zealand
China Construction Bank (New Zealand) Limited
Citi New Zealand
HSBC New Zealand
Nelson Building Society
Rabobank New Zealand (including RaboDirect)
SBS Bank (including Finance Now)
The Co-operative Bank
Westpac New Zealand
Former scheme participants
NZCU South (December 2010 to December 2013)
HBS Bank (formerly a subsidiary of SBS Bank)
Please note that the Banking Ombudsman Scheme can only consider complaints about banks who were scheme participants at the time the problem occurred.
If your complaint does not involve a financial service provider, please refer to Complaint Line