better banking

25 years of helping New Zealanders


They understood and empathised with us.





Our foundation is people



We believe in real time resolution









Our participants are your banks



world class dispute resolution service






This past year has been successful, click here to read our annual report.



We have been in the media for our 25th, here is some coverage:

  1.  $39 million in 25 years of the Banking Ombudsman Scheme
  2.  Ten tips for better banking
  3.  How should your bank treat you?