News archives
-
Hardship issues keep Banking Ombudsman's caseload high
Banking Ombudsman Deborah Battell says that consumer hardship is keeping complaints to her office at record high numbers, and she expects little change given the effect of the Canterbury earthquake on Christchurch residents and the wider economy.
-
Accessing KiwiSaver funds for purchasing a first home
The Banking Ombudsman would like to clarify important conditions surrounding the withdrawal of KiwiSaver funds for the purchase of a first home.
-
New Banking Ombudsman deputy announced as scheme expands
The Office of the Banking Ombudsman has today announced the appointment of Nicola Sladden as Deputy Ombudsman. She is joining the Office at a time when the Scheme has extended its membership to include non-bank deposit-takers.
-
The Commerce Commission’s settlement with ANZ National Bank Ltd and ING (NZ) Ltd
In light of the Commerce Commission's settlement with ANZ and ING, the Banking Ombudsman has issued a statement about complaints which have already been or are yet to be considered by her.
-
Banking Ombudsman Scheme enters new era
Banking Ombudsman Chair Ron Paterson said today that the Banking Ombudsman Scheme has obtained Ministerial approval as a dispute resolution scheme and would soon be expanding to include non-bank deposit takers that met its quality criteria.
-
Frequently asked questions relating to the Commerce Commission settlement with ANZ
In light of the Commerce Commission's settlement with ANZ, the Banking Ombudsman provides useful information regarding complaints completed by and lodged with her office.
-
Banking Ombudsman ING investigations to continue
The Banking Ombudsman Deborah Battell is advising ANZ customers whose complaints about the failed ING products are being considered by her Office to continue with this process.
-
Banking Ombudsman Scheme appoints new Chair
The Board of the Banking Ombudsman Scheme has pleasure in announcing the appointment of Professor Ron Paterson as the new independent Chair.
-
Check that cheque
The Banking Ombudsman Deborah Battell reminds people about the precautions they need to take to protect themselves when using cheques.
-
Banking Ombudsman urges more care with PIN numbers
The Banking Ombudsman Deborah Battell is urging bank customers to take better care when choosing PIN numbers for their credit or debit cards.
-
Banking Ombudsman invites calls from ANZ customers receiving offers on ING funds
The Banking Ombudsman Deborah Battell said today that ANZ customers who have received offered on their ING funds are welcome to contact her office to discuss these offers.
-
Important information regarding DYF and RIF investments
Important information for ANZ Bank customers who had investments in the ING Diversified Yield Fund (DYF) and/or Regular Income Fund (RIF).
-
Complaints about investments in ING diversified yield fund and regular income fund
ING has made an offer to investors in these funds. If you consider the ING offer that you have accepted is not enough compensation for loss you have suffered as a result of faulty advice or information, you can make a complaint.
-
The Board appoints Deborah Battell as the new Banking Ombudsman
The Board of the Banking Ombudsman Scheme Ltd is pleased to announce that Ms Deborah Battell has been appointed Banking Ombudsman.
-
Links to news stories on appointment of new Banking Ombudsman
News articles from the following newspapers: National Business Review, Dominion Post, and Wanganui Chronicle.
-
ANZ customers accepting the ING offer can also complain to Banking Ombudsman
Investors who bought into ING's DYF and RIF, relying on advice or information from ANZ and its advisers, can accept the offer now made by ING and still complain to the Banking Ombudsman if they consider they were wrongly advised.
-
Community outreach meetings in Blenheim and Nelson
Liz Brown, the Banking Ombudsman, visited Blenheim and Nelson as part of an outreach programme for community organisations that may provide specialist advice to people experiencing problems.
-
Forum for bank staff in Christchurch
The Banking Ombudsman and two senior staff of her office visited Christchurch to conduct the third in a series of forums for bank staff who have contact with complainants, but are not specialist complaints handlers.
-
Banking Ombudsman speaks with MPs’ support staff in Christchurch and Dunedin
With the assistance of Parliamentary Services, the employer of MPs’ electorate support staff, Liz Brown addressed two meetings of parliamentary support staff.