Latest News
-
Banking Ombudsman urges more care with PIN numbers
The Banking Ombudsman Deborah Battell is urging bank customers to take better care when choosing PIN numbers for their credit or debit cards
-
Media Release - Banking Ombudsman invites calls from ANZ customers receiving offers on ING funds
The Banking Ombudsman, Deborah Battell, said today that ANZ customers who invested in the ING Regular Income Fund (RIF) and
-
Important information - ANZ customers with ING DYF and RIF investments
-
Complaints about investments in ING diversified yield fund and regular income fund
ING has made an offer to investors in these funds. The details of the offer are in letters sent out by ING in May and June 2009. Investors who have accepted the offer were required to waive all claims they may have against ING, ANZ and independent financial advisers...
-
Board of Banking Ombudsman Scheme Ltd media release on appointment of Deborah Battell as new Banking Ombudsman
“The Board of the Banking Ombudsman Scheme Ltd is pleased to announce that Ms Deborah Battell has been appointed Banking Ombudsman.
-
Links to news stories on appointment of new Banking Ombudsman
News articles from the following newspapers: National Business Review, Dominion Post, Wanganui Chronicle
-
Banking Ombudsman media release dated 5 June 2009: ANZ customers accepting ING offer can also complain to Banking Ombudsman
“Investors who bought into the ING Diversified Yield Fund and Regular Income Fund relying on advice or information from ANZ and its advisers can accept the offer now made by ING and still complain to the Banking Ombudsman if they consider they were wrongly advised.
-
Community outreach meetings in Blenheim and Nelson
Liz Brown, the Banking Ombudsman, visited Blenheim and Nelson as part of an outreach programme for community organisations that may provide specialist advice to people experiencing problems with banks, electricity and gas companies, and insurance and savings institutions.
-
Forum for bank staff in Christchurch
The Banking Ombudsman and two senior staff of her office visited Christchurch to conduct the third in a series of forums for bank staff who have contact with complainants, but are not specialist complaints handlers.
-
Banking Ombudsman speaks with MPs’ support staff in Christchurch and Dunedin
With the assistance of Parliamentary Services, the employer of MPs’ electorate support staff, Liz Brown addressed two meetings of parliamentary support staff who deal with many enquiries and/or complaints about banking services, amongst other things.