Who are our participants?
Below is a list of our scheme participants. Click on the plus sign next to each participant to view related companies and contact details.
If your financial service provider is not listed here, it is not covered by the Banking Ombudsman Scheme.
ANZ National Bank (trading as ANZ & The National Bank)
Related companies covered by the Banking Ombudsman Scheme include:
- ANZ Investment Services (New Zealand) Limited
- ANZ National Staff Superannuation Limited
- General Finance Custodians Limited
- National Bank of New Zealand Custodians Limited
- Origin Mortgage Management Services Limited
- Origin Mortgage Management Services (2008) Limited
- Private Nominees Limited
- Rural Growth Fund Limited
Contact details for ANZ and related companies (except The National Bank):
National Manager
Customer Relations
ANZ
Freepost number 178634
Private Bag 92210
Victoria St West
Auckland 1142
Freephone 0800 560 555
Email
enquiry@anz.com
Online complaints
click here
Fax 09 374 4580
Website
www.anz.co.nz
Contact details for The National Bank:
Customer Care and Complaints
The National Bank of New Zealand
PO Box 1791
Wellington 6140
Freephone 0800 751 750
Online complaints
click here
Fax 04 494 4024
Website
www.nationalbank.co.nz
ASB Bank (including Bank Direct & Sovereign Home Loans)
Related companies covered by the Banking Ombudsman Scheme include:
- Aegis Limited
- ASB Group Investments Limited
- Commonwealth Bank of Australia
- Investment Custodial Services Limited
- Mortgage Holding Trust Company Limited
Contact details for ASB Bank and related companies:
Manager
Customer Care
ASB
PO Box 35
Shortland St
Auckland 1140
Freephone 0800 803 804
Email
custserv@asb.co.nz
Online complaints
click here
Website
www.asb.co.nz
Bank of Baroda New Zealand
Contact details for Bank of Baroda New Zealand:
BOBNZ Customer Complaint Cell
Bank of Baroda (New Zealand) Ltd
PO Box 56580
Auckland 1446
Telephone 09 632 1020
Email
aucknz@bankofbaroda.com
Fax 09 638 5082
Website
www.barodanzltd.co.nz
Bank of India New Zealand
Contact details for Bank of India New Zealand:
Complaints Contact Person
Bank of India (New Zealand) Limited
PO Box 99491
Auckland 1023
Telephone 09 926 5713
Email
boinz.edp@bankofindia.co.in
Fax 09 9265719
Website
www.bankofindia.co.nz
BNZ
Related companies covered by the Banking Ombudsman Scheme include:
- BNZ Income Management Limited
- BNZ International Funding Limited (BNZIF)
- BNZ Life Insurance Limited
- BNZ Income Securities Limited
- BNZ Income Securities 2 Limited
- National Australia Group (NZ) Limited
- National Wealth Management New Zealand Holdings Limited
Contact details for BNZ and related companies:
Complaint Resolution
BNZ
Freepost number 716
PO Box 995
Shortland St
Auckland 1140
Freephone 0800 788 999
Online complaints
click here
Fax 09 976 5213
Website
www.bnz.co.nz
Citi New Zealand
Related companies covered by the Banking Ombudsman Scheme include:
- Citibank Nominees (New Zealand) Limited
- Citicorp Services Limited
Contact details for Citi New Zealand and related companies:
Customer Care Manager
Citi New Zealand
PO Box 3429
Auckland 1140
Freephone 0800 248 444
Fax 09 308 9928
Website
www.citi.co.nz
Credit Union Baywide (trading as NZCU Baywide)
Contact details for Credit Union Baywide:
Manager Operations
Credit Union Baywide
PO Box 431
Hastings 4156
Freephone 0800 2299 433
Email
enquiries@nzcubaywide.co.nz
Website
www.nzcubaywide.co.nz
Credit Union South (trading as NZCU South)
Contact details for Credit Union South:
Operations Manager
Credit Union South
PO Box 6294
Dunedin North
Dunedin 9059
Freephone 0800 86 56 36
Email
enquiries@nzcusouth.co.nz
Website
www.nzcusouth.co.nz
Heartland Building Society (also trading as CBS Canterbury, MARAC & Southern Cross)
Related companies covered by the Banking Ombudsman Scheme include:
- MARAC Finance
- MARAC Insurance Limited
- PGG Wrightson Finance Limited
Contact details for Heartland Building Society and related companies:
Head of Compliance
Heartland Building Society
PO Box 9919
Newmarket
Auckland 1149
Freephone 0800 520 009
Email
complaints@heartland.co.nz
Fax 09 927 9310
Website
www.heartland.co.nz
HSBC New Zealand
Related companies covered by the Banking Ombudsman Scheme include:
- HSBC Investments New Zealand Limited (HINZ)
Contact details for HSBC New Zealand and related companies:
Customer Relations Manager
HSBC
Freepost number 85008
PO Box 5947
Wellesley St
Auckland 1141
Freephone 0800 472 212
Email
customerrelations@hsbc.co.nz
Online complaints
click here
Fax 09 918 8598
Website
www.hsbc.co.nz
Kiwibank
Related companies covered by the Banking Ombudsman Scheme include:
- AMP Home Loans Limited
- KB Custodial Services Limited
- Kiwi Asset Finance Limited
- Kiwi Insurance Limited
- Kiwi Capital Securities Limited
- Kiwibank Nominees Limited
- Kiwibank Investment Management Limited
- New Zealand Home Lending Limited
Contact details for Kiwibank and related companies (except AMP Home Loans):
Complaints Manager
Kiwibank
Private Bag 39 888
Wellington Mail Centre
Lower Hutt 5045
Freephone 0800 113 355
Email
complaints@kiwibank.co.nz
Online complaints
click here
Fax 04 462 7922 (Attn: Customer Support & Advocacy)
Website
www.kiwibank.co.nz
Contact details for AMP Home Loans Limited:
National Manager of Partnerships
AMP Services (NZ) Limited
PO Box 55
Auckland
Freephone 0800 808 267
Nelson Building Society
Contact details for Nelson Building Society:
PA to General Manager
Nelson Building Society
PO Box 62
Nelson
Freephone 0800 101 700
Email
info@nbs.co.nz
Fax 03 548 8900
Website
www.nbs.co.nz
Rabobank New Zealand (including RaboDirect)
Related companies covered by the Banking Ombudsman Scheme include:
- Coöperatieve Centrale Raiffeisen-Boerenleenbank B.A.
Contact details for Rabobank New Zealand and related companies:
Client Services Manager
Rabobank New Zealand
PO Box 38 396
Wellington 6015
Freephone 0800 500 933
Email
wellington.feedback@rabobank.com
Online complaints
click here
Fax 04 819 2705
Website
www.rabobank.co.nz
Southland Building Society (trading as SBS Bank & HBS Bank)
Related companies covered by the Banking Ombudsman Scheme include:
- Finance Now Limited
- Funds Administration New Zealand (FANZ)
Contact details for Southland Building Society (except Finance Now and Funds Administration New Zealand):
Customer Complaints Team
Freepost SBS
PO Box 835
Invercargill 9840
Freephone 0800 502 442
Email
customercomplaints@sbs.net.nz
Online complaints
click here
Fax 03 211 2324
Website
www.sbs.net.nz
Contact details for Finance Now Limited:
For complaints regarding arrears management:
Risk and Compliance Manager
Finance Now Limited
PO Box 41335
St Lukes
Auckland 1346
Telephone 0800 30 60 90
For all other complaints:
Finance Now Limited
PO Box 1204
Invercargill 9840
Telephone 0800 40 50 70
Contact details for Funds Administration New Zealand (FANZ):
Executive Director
Funds Administration NZ Ltd
PO Box 5038
Papanui
Christchurch
Telephone 021 727 314
The Co-operative Bank
Related companies covered by the Banking Ombudsman Scheme include:
- Co-operative Life Limited
Contact details for The Co-operative Bank and related companies:
Customer Experience Manager
The Co-operative Bank Limited
PO Box 54
Wellington 6140
Telephone 04 496 1858
Email
complimentscomplaints@co-operativebank.co.nz
Fax 04 496 1857
Website
www.thecooperativebank.co.nz
TSB Bank
Contact details for TSB Bank:
Administration and Compliance Officer
TSB Bank
PO Box 240
New Plymouth 4340
Freephone 0508 872 2265
Email
finance.admin@tsbbank.co.nz
Online complaints
click here
Fax 06 968 3740
Website
www.tsbbank.co.nz
Westpac
Related companies covered by the Banking Ombudsman Scheme include:
- BT Funds Management (NZ) Limited
- Number 120 Limited
- The Home Mortgage Company Limited
- The Warehouse Financial Services Limited
- Westpac Banking Corporation (NZ Branch)
- Westpac Life NZ Limited
- Westpac Securities NZ Limited
Contact details for Westpac and related companies:
Westpac Customer Advocacy
Westpac
Freepost 125 436
PO Box 934
Shortland St
Auckland 1140
Freephone 0800 351 494
Email: go to
www.westpac.co.nz and use the “contact us” page
Online complaints
click here
Fax 09 367 3574
Website
www.westpac.co.nz