News
Important information - ANZ customers with ING DYF and RIF investments
Important information for ANZ Bank customers who had investments in the ING Diversified Yield Fund (DYF) and/or Regular Income Fund (RIF)
ANZ Bank is now writing to its customers who filed a Notice Seeking Additional Compensation (NSAC) with the results of the bank’s review of each customer’s claim.
If you receive an offer of further compensation from the bank and wish to discuss it with our office, please call us on 0800 805 950, or email us at help@bankomb.org.nz
with your contact telephone number, and one of our staff will call you back.
We will not be able to tell you whether or not you should accept the bank’s offer. However, we will be able to give you general guidance as to the relevant factors the Banking Ombudsman would consider, if she is asked to assess your claim.
These factors include whether or not ANZ Bank and its financial adviser:
- provided you with investment advice appropriate to your needs and requirements
- provided the investment advice with reasonable care and skill
- provided you with all the relevant information you needed to have about the DYF and RIF at the time you invested in the fund(s)
- misrepresented the level of risk at the time that you decided to invest in the DYF and/or RIF.
If you call us, it would be helpful if you could have available:
- the letter of offer you have received from ANZ Bank
- the date(s) on which you invested in the DYF and/or RIF
- a copy of your investment plan (if you have one)
- the approximate percentage of your total investment monies that was invested in the DYF and/or RIF.
After contacting us, if you:
- decide not to accept any offer of compensation the bank may make to you, or
- do not receive an offer of further compensation, and wish the Banking Ombudsman to consider your claim,
please tell the bank. ANZ will then forward to us a copy of your NSAC and details relating to your claim to allow the Banking Ombudsman to independently assess it.
If you have any other questions, please call us on 0800 805 950.