Links

Useful New Zealand websites

Banks that are members of the Banking Ombudsman scheme

• Contact details for banks

Contact details for networks of community organisations providing advice and support for citizens with budgetary or financial problems

• Citizens Advice Bureaux
• Community Law Centres
• Family Budgeting Services

Governmental organisations and NGOs that may be able to advise on complaints

• Commerce Commission
• Complaintline
• Consumer New Zealand
• Privacy Commissioner
• Securities Commission

Finance industry organisations that may be able to assist with complaints relating to their members

• Financial Services Federation of New Zealand
• New Zealand Association of Credit Unions
• New Zealand Mortgage Brokers’ Association

Credit card companies

• American Express
• MasterCard
• Visa Asia/Pacific

Other private sector dispute resolution schemes

• Electricity and Gas Complaints Commissioner
• Insurance & Savings Ombudsman

New Zealand Bankers' Association

• New Zealand Bankers’ Association

Useful websites outside New Zealand

• Australian and New Zealand Ombudsman Association (ANZOA)
• Financial Ombudsman Service (Australia)
• Financial Ombudsman Service (UK)
• International Network of Financial Ombudsman Schemes