News
Forum for bank staff in Christchurch
Representatives of SBS Bank were welcomed to the well-attended seminar – the first occasion on which this bank has been represented at such an event since it joined the Banking Ombudsman scheme at the beginning of April.
Topics covered included how to recognise a complaint, recent complaint issues, and a few case studies raising interesting questions about the handling of complaints. Trevor Slater ran a much appreciated brief workshop on complaint de-escalation skills. The format of the forum encouraged participation by bank staff, who made the most of this occasion and contributed to some lively discussion.
Feedback from this forum, as from other such forums, was overwhelmingly positive. They will now become a feature of the Banking Ombudsman’s outreach to banks.