Please note that the New Zealand Banking Ombudsman may only consider complaints about banks that are members of the New Zealand Banking Ombudsman scheme.

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Score Name Class
100%Credit card purchases overseas – exchange rate anomaly – no fault of bank Credit card purchases overseas – exchange rate anomaly – no fault of bank
Case Note
100%Account opened for overseas resident – bank lost records – account later closed – failure to identify customer – reliance on faulty documentation Account opened for overseas resident – bank lost records – account later closed – failure to identify customer – reliance on faulty documentation
Case Note
100%Investment – no misrepresentation of risk – shares fund unsuitable for risk portfolio Investment – no misrepresentation of risk – shares fund unsuitable for risk portfolio
Case Note
100%Bank error caused rent default – tenant evicted – other breaches of tenancy agreement – bank partly liable Bank error caused rent default – tenant evicted – other breaches of tenancy agreement – bank partly liable
Case Note
100%Internet mule scam – money laundering – transactions not payments by mistake – funds received in good faith – part recovery not inequitable Internet mule scam – money laundering – transactions not payments by mistake – funds received in good faith – part recovery not inequitable
Case Note
100%Solicitor’s failure to register mortgage – mortgage not discharged on sale of security property – loan not repaid – joint borrower unaware of debt – default listing removed Solicitor’s failure to register mortgage – mortgage not discharged on sale of security property – loan not repaid – joint borrower unaware of debt – default listing removed
Case Note
100%Credit card debt – payment personal loan with daughter as co-borrower – loan for daughter’s benefit – provider of other security – Code of Banking Practice clause 3.6 – independent legal advice Credit card debt – payment personal loan with daughter as co-borrower – loan for daughter’s benefit – provider of other security – Code of Banking Practice clause 3.6 – independent legal advice
Case Note
100%Investment – fund wound up – investor living overseas – poor process – limited alternatives for investment Investment – fund wound up – investor living overseas – poor process – limited alternatives for investment
Case Note
100%Investment – level of return misrepresented – calculation of compensation Investment – level of return misrepresented – calculation of compensation
Case Note
100%Investment – retirement savings plan – balanced portfolio – switch to greater risk investment – only one meeting with advisor – poor process – not enough time for informed decision Investment – retirement savings plan – balanced portfolio – switch to greater risk investment – only one meeting with advisor – poor process – not enough time for informed decision
Case Note

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