Please note that the New Zealand Banking Ombudsman may only consider complaints about banks that are members of the New Zealand Banking Ombudsman scheme.

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Score Name Class
100%Company account – two signatories – bank paid cheque with only one signature – bank agreed to reimburse Company account – two signatories – bank paid cheque with only one signature – bank agreed to reimburse
Case Note
100%Credit card/debt – elderly customer – low income – card limit too high – breach of Code of Banking Practice Credit card/debt – elderly customer – low income – card limit too high – breach of Code of Banking Practice
Case Note
100%Debit card expired – refusal to send replacement card overseas – failure to explain policy or give notice of expiry Debit card expired – refusal to send replacement card overseas – failure to explain policy or give notice of expiry
Case Note
100%Error in setting up automatic payments – account overdrawn – interest and honour fees incurred – reasonable offer of settlement – paragraph 18(f) of Terms of Reference Error in setting up automatic payments – account overdrawn – interest and honour fees incurred – reasonable offer of settlement – paragraph 18(f) of Terms of Reference
Case Note
100%Credit card transactions processed as cash advance – not purchases – staff assisted fee charged Credit card transactions processed as cash advance – not purchases – staff assisted fee charged
Case Note
100%Card fraud – unauthorised withdrawals over extended period of time – family member suspected – care of card and PIN Card fraud – unauthorised withdrawals over extended period of time – family member suspected – care of card and PIN
Case Note
100%Elderly customer – daughter authorised to operate account – bank stopped access when concerned about proposed transactions – refusal to meet and discuss – customer unnecessarily distressed Elderly customer – daughter authorised to operate account – bank stopped access when concerned about proposed transactions – refusal to meet and discuss – customer unnecessarily distressed
Case Note
100%Funds in trust for granddaughters – bank failure to open trust accounts – non-transferable cheques payable to trust paid into ordinary accounts – unauthorized withdrawal Funds in trust for granddaughters – bank failure to open trust accounts – non-transferable cheques payable to trust paid into ordinary accounts – unauthorized withdrawal
Case Note
100%Credit card fraud – merchant enquired about validity of fraud – authorisation given – no guarantee of payment Credit card fraud – merchant enquired about validity of fraud – authorisation given – no guarantee of payment
Case Note
100%Payment system – inability to install on website – long delay – loss of potential sales Payment system – inability to install on website – long delay – loss of potential sales
Case Note

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