Please note that the New Zealand Banking Ombudsman may only consider complaints about banks that are members of the New Zealand Banking Ombudsman scheme.

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Score Name Class
100%Use of debit card – failure to function on overseas ATMs – compensation for inconvenience Use of debit card – failure to function on overseas ATMs – compensation for inconvenience
Case Note
100%Insurance – critical care – claimant unwilling to undergo further tests Insurance – critical care – claimant unwilling to undergo further tests
Case Note
100%Home loan – loan repayments miscalculated – loan unaffordable – negotiated settlement Home loan – loan repayments miscalculated – loan unaffordable – negotiated settlement
Case Note
100%Internet banking – fraud – ‘mule’ scam – money laundering – reversal of cleared funds Internet banking – fraud – ‘mule’ scam – money laundering – reversal of cleared funds
Case Note
100%Investment – poor performance of portfolio – misleading advice about return – clear statement of risk in plan – failure to report Investment – poor performance of portfolio – misleading advice about return – clear statement of risk in plan – failure to report
Case Note
100%Unauthorised alteration of automatic payment – bank apology Unauthorised alteration of automatic payment – bank apology
Case Note
100%Debt – summary instalment order – bank failed to acknowledge – card stopped – automatic payment not reinstated Debt – summary instalment order – bank failed to acknowledge – card stopped – automatic payment not reinstated
Case Note
100%Company account opened without authority – fraud by signatories – bank failed to identify customer properly – contributory fault Company account opened without authority – fraud by signatories – bank failed to identify customer properly – contributory fault
Case Note
100%Credit card debt – payment arrangement – payments missed – default listing with credit reference agency – no grounds to remove listing Credit card debt – payment arrangement – payments missed – default listing with credit reference agency – no grounds to remove listing
Case Note
100%Debt – identity theft – negotiated settlement Debt – identity theft – negotiated settlement
Case Note

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