Please note that the New Zealand Banking Ombudsman may only consider complaints about banks that are members of the New Zealand Banking Ombudsman scheme.

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Score Name Class
100%Home loan – failure to repay bridging finance on settlement – disabled customer – negative equity – negotiated settlement Home loan – failure to repay bridging finance on settlement – disabled customer – negative equity – negotiated settlement
Case Note
100%Insurance – policy cancelled or suspended? – failure to reinstate – failure to explain process Insurance – policy cancelled or suspended? – failure to reinstate – failure to explain process
Case Note
100%Insurance – loan protection policy condition of home loan – bank did not require it – failure to notify customer – loan reduction in lieu of compensation for inconvenience Insurance – loan protection policy condition of home loan – bank did not require it – failure to notify customer – loan reduction in lieu of compensation for inconvenience
Case Note
100%Home loan – fixed rate – loan agreement signed in anticipation of purchase that did not proceed – break fee charged Home loan – fixed rate – loan agreement signed in anticipation of purchase that did not proceed – break fee charged
Case Note
100%Breach of mandate – two signatories required for company account – automatic payment set up by one party Breach of mandate – two signatories required for company account – automatic payment set up by one party
Case Note
100%ATM – notes retracted – account debited – delay in reversing debit ATM – notes retracted – account debited – delay in reversing debit
Case Note
100%Insurance – disability cover – non-disclosure of ACC claims – failure to follow up disclosure of information Insurance – disability cover – non-disclosure of ACC claims – failure to follow up disclosure of information
Case Note
100%Cheque crossing – bearer cheque stolen and payee’s name altered – unusually large deposit – not crossed not transferable or account payee only – bank not liable Cheque crossing – bearer cheque stolen and payee’s name altered – unusually large deposit – not crossed not transferable or account payee only – bank not liable
Case Note
100%Credit card – unable to authorize transaction – bank unhelpful – compensation for inconvenience Credit card – unable to authorize transaction – bank unhelpful – compensation for inconvenience
Case Note
100%Cheque – stop payment instruction – customer mistakenly instructed stop on wrong cheque – bank failed to make check on special answer request Cheque – stop payment instruction – customer mistakenly instructed stop on wrong cheque – bank failed to make check on special answer request
Case Note

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