Please note that the New Zealand Banking Ombudsman may only consider complaints about banks that are members of the New Zealand Banking Ombudsman scheme.

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Score Name Class
100%Joint credit card debt - collection action - default listing - bankruptcy of one debtor - failure to notify other debtor before listing Joint credit card debt - collection action - default listing - bankruptcy of one debtor - failure to notify other debtor before listing
Case Note
100%Insurance – credit card repayment policy – need to make claim with insurance company – bank not responsible Insurance – credit card repayment policy – need to make claim with insurance company – bank not responsible
Case Note
100%Credit card cancelled – unauthorised transactions charged to closed account – delay in notifying bank of dispute Credit card cancelled – unauthorised transactions charged to closed account – delay in notifying bank of dispute
Case Note
100%Home loan – bank error – underfunding – Contractual Mistakes Act – negotiated settlement Home loan – bank error – underfunding – Contractual Mistakes Act – negotiated settlement
Case Note
100%Credit card debt – account closed – collection action – credit listing Credit card debt – account closed – collection action – credit listing
Case Note
100%Internet banking – unauthorised transactions – fraud – customer identification – transaction limits – compensation for inconvenience Internet banking – unauthorised transactions – fraud – customer identification – transaction limits – compensation for inconvenience
Case Note
100%Home loan – fixed rate – interest rate increased between agreement and draw-down – failure to tell borrowers rate would be locked in Home loan – fixed rate – interest rate increased between agreement and draw-down – failure to tell borrowers rate would be locked in
Case Note
100%Home loan – fixed rate – no advice/change of process on re-fixing – no documents required – customer did not intend to re-fix loan Home loan – fixed rate – no advice/change of process on re-fixing – no documents required – customer did not intend to re-fix loan
Case Note
100%Home loan – fixed rate – loan agreement to be re-fixed before expiry – rates lower after expiry of fixed rate period – misleading information about need for new loan agreement Home loan – fixed rate – loan agreement to be re-fixed before expiry – rates lower after expiry of fixed rate period – misleading information about need for new loan agreement
Case Note
100%Home loan – guarantee – limited as to amount – applied to unsecured debt Home loan – guarantee – limited as to amount – applied to unsecured debt
Case Note

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