Please note that the New Zealand Banking Ombudsman may only consider complaints about banks that are members of the New Zealand Banking Ombudsman scheme.

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Score Name Class
100%Lending - responsibilities of mortgagor and mortgagee - bank’s right to pass on legal costs to mortgagor - bank must ensure that costs are reasonably incurred Lending - responsibilities of mortgagor and mortgagee - bank’s right to pass on legal costs to mortgagor - bank must ensure that costs are reasonably incurred
Case Note
100%Fraud - credit card - fraudulent application - liability - police complaint Fraud - credit card - fraudulent application - liability - police complaint
Case Note
100%Lending - business loan - overdraft - unpaid debt - change of account management by the bank - lapsed insurance policy - insurance claim - bank’s failure to honour direct debit - collection of debt Lending - business loan - overdraft - unpaid debt - change of account management by the bank - lapsed insurance policy - insurance claim - bank’s failure to honour direct debit - collection of debt
Case Note
100%Insurance - life/mortgage protection insurance - non-existence of insurance discovered after death of one partner - large loan to service - no duty on bank to ensure a customer has life/mortgage protection insurance Insurance - life/mortgage protection insurance - non-existence of insurance discovered after death of one partner - large loan to service - no duty on bank to ensure a customer has life/mortgage protection insurance
Case Note
100%Lending - default - breach of agreement - Property Law Act notices - expiry date - mortgagee sale - application of proceeds of sale Lending - default - breach of agreement - Property Law Act notices - expiry date - mortgagee sale - application of proceeds of sale
Case Note
100%Credit cards - use of card overseas - ruined holiday - card not accepted by overseas merchants - compensation for inconvenience - factors to be assessed - deduction for customers failure to contact bank to make alternative arrangements Credit cards - use of card overseas - ruined holiday - card not accepted by overseas merchants - compensation for inconvenience - factors to be assessed - deduction for customers failure to contact bank to make alternative arrangements
Case Note
100%Stopping cheques - limited time to stop payment - bank advised customer had three days to stop cheque after presented for payment - request to stop cheque made two days after presented - incorrect advice - cheque cleared Stopping cheques - limited time to stop payment - bank advised customer had three days to stop cheque after presented for payment - request to stop cheque made two days after presented - incorrect advice - cheque cleared
Case Note
100%Joint account (husband and wife) - failure to act on wife’s request to remove name from account - account overdrawn and debt listed without her knowledge - speedy resolution once bank’s complaints department involved Joint account (husband and wife) - failure to act on wife’s request to remove name from account - account overdrawn and debt listed without her knowledge - speedy resolution once bank’s complaints department involved
Case Note
100%Lending - outstanding debt - bank agreed to write off debt on certain conditions - conditions not fulfilled due to illness - bank threatened further action - once full facts known, bank agreed to write off debt Lending - outstanding debt - bank agreed to write off debt on certain conditions - conditions not fulfilled due to illness - bank threatened further action - once full facts known, bank agreed to write off debt
Case Note
100%Investment advice - accessing funds - investment frozen - interest free loan - provisional settlement Investment advice - accessing funds - investment frozen - interest free loan - provisional settlement
Case Note

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