Please note that the New Zealand Banking Ombudsman may only consider complaints about banks that are members of the New Zealand Banking Ombudsman scheme.

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Score Name Class
100%Lending - mortgage - mistake in calculations - secured finance required for buying a section and building a house - bank overstated amount customers could afford to borrow - mistake discovered after purchase of section - shortfall in funds needed to build Lending - mortgage - mistake in calculations - secured finance required for buying a section and building a house - bank overstated amount customers could afford to borrow - mistake discovered after purchase of section - shortfall in funds needed to build
Case Note
100%Insurance - mortgage repayment policy when loan refinanced - customer not advised or offered alternative cover- circumstances did not allow reinstatement of policy - bank offered alternative insurance - customer sought cash remedy Insurance - mortgage repayment policy when loan refinanced - customer not advised or offered alternative cover- circumstances did not allow reinstatement of policy - bank offered alternative insurance - customer sought cash remedy
Case Note
100%Account operation - collection action on overdue debt - failure to advise of consequences of debt referral - bank’s responsibilities under Code of Banking Practice Account operation - collection action on overdue debt - failure to advise of consequences of debt referral - bank’s responsibilities under Code of Banking Practice
Case Note
100%Foreign exchange - traveller’s cheques - fraud - overseas scam - bank mistakenly paid out on forged traveller’s cheques - bank sought recovery of monies from customer - application of payment by mistake principles - fraught on both sides - loss to be sha Foreign exchange - traveller’s cheques - fraud - overseas scam - bank mistakenly paid out on forged traveller’s cheques - bank sought recovery of monies from customer - application of payment by mistake principles - fraught on both sides - loss to be sha
Case Note
100%Loans - lending to one partner without authority or consent of other partner - bank blame for breakdown of relationship between partners - assessment of appropriate compensation for direct loss and inconvenience Loans - lending to one partner without authority or consent of other partner - bank blame for breakdown of relationship between partners - assessment of appropriate compensation for direct loss and inconvenience
Case Note
100%Credit card statement interest calculation - Contract terms and conditions Credit card statement interest calculation - Contract terms and conditions
Case Note
100%Bank cheques - stopping - limited circumstances in which payment may be refused - bank cheque given to pay for car - finance owing on car - purchaser wanted to ensure clear title - arranged alternative payment for purchase price - requested cheque be stop Bank cheques - stopping - limited circumstances in which payment may be refused - bank cheque given to pay for car - finance owing on car - purchaser wanted to ensure clear title - arranged alternative payment for purchase price - requested cheque be stop
Case Note
100%Funds sent to India by telegraphic transfer - delay in funds reaching final destination caused cancellation of contract - bank should have warned customer of the possibility of delay Funds sent to India by telegraphic transfer - delay in funds reaching final destination caused cancellation of contract - bank should have warned customer of the possibility of delay
Case Note
100%Loan insurance - mortgage in joint names - husband died - wife attempted to activate insurance - claim declined - unknown to the wife, husband had cancelled the policy - policy owned by husband only - inappropriate for the bank to discuss cancellation of Loan insurance - mortgage in joint names - husband died - wife attempted to activate insurance - claim declined - unknown to the wife, husband had cancelled the policy - policy owned by husband only - inappropriate for the bank to discuss cancellation of
Case Note
100%Debt listing - wrong account credited with funds - failure by customer to update contact details - bank’s obligation to detail complaints process - bank branch refusal to discuss accounts with customer Debt listing - wrong account credited with funds - failure by customer to update contact details - bank’s obligation to detail complaints process - bank branch refusal to discuss accounts with customer
Case Note

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