Scheme documents
Banking Ombudsman terms of reference
The terms of reference define the principal powers and duties of the Banking Ombudsman, and also set out limits to those powers. In accordance with the Banking Ombudsman constitution, alterations to the terms of reference require approval by the Board of the Banking Ombudsman Scheme Ltd.
Code of Banking Practice 2007 (incorporating revised section 8)
The Code, which is issued by the New Zealand Bankers’ Association (NZBA) on behalf of its members, sets out some minimum standards of good banking practice. These standards are applied by the Banking Ombudsman in her complaint investigation. This document incorporates revisions made to section 8: internet banking in July 2008.
Banking Ombudsman constitution
The constitution defines and codifies the objects of the Banking Ombudsman Scheme, as well as rules for the governance of the scheme.
Banking Ombudsman participation agreement
Following on from the incorporation of Banking Ombudsman Scheme Ltd, the participation agreement sets out legal arrangements between the Banking Ombudsman Scheme and banking service providers participating in the scheme.