Please note that the New Zealand Banking Ombudsman may only consider complaints about banks that are members of the New Zealand Banking Ombudsman scheme.

Publications

We have available a range of publications designed to raise awareness and understanding of our role, the service we provide and issues in the banking industry. These include a fully searchable case notes section, our regular Current Account e-newsletter, annual reports and key scheme documents and our annual survey of bank branches.

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"We investigate complaints about banking services."

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