Need help?

Want to know more about how the Banking Ombudsman operates?

To know more about what the Banking Ombudsman can and cannot do, this information will be helpful.

Here you can also find answers to other frequently asked questions about the Banking Ombudsman.

If our website does not answer all your questions, our staff will be happy to help. Call us on freephone 0800 805 950 on weekdays between 8.30 am and 5 pm, or email us at help@bankomb.org.nz

Unable to make your complaint in English?

Please call us on freephone 0800 805 950 to find out whether we can provide an interpreter. If you would like to make your complaint in writing in your own language, we can also provide a translator.

Worried that your disability may be a problem?

If you have a hearing, listening, or speaking disability, NZ Relay’s excellent service is there for you. If necessary they will act as your interpreter, and will ensure that you can communicate effectively with us.

“From the moment I first rang you I felt comfortable and hopeful and I cannot thank you enough.”