Case notes
You may want to understand how the Banking Ombudsman might approach a particular type of complaint. While we don’t operate on a strict precedent system like the courts, we have developed a consistent approach to some common types of complaint.
The case notes that appear here have mostly already been published in our annual collections of case notes. Case note collections from 2000/2001 onwards can be downloaded from the publications section of this website, and are also available in hard copy form from our office. Some older case notes have been omitted from this collection, either because the relevant law or banking practice has changed, or because they are outdated in some other way.