Participating banks

The following contact information will assist those bank customers who have not yet taken up a complaint with their bank to do so. If your bank is not listed here, it is not covered by the Banking Ombudsman scheme.

ANZ

National Manager
Customer Relations
ANZ
Freepost number 178634
Private Bag 92210
Victoria St West
Auckland 1142

Freephone 0800 560 555
Email enquiry@anz.com
Online complaints click here
Fax 09 374 4580
Website www.anz.co.nz

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ASB Bank

Manager
Customer Care
ASB
PO Box 35
Shortland St
Auckland 1140

Freephone 0800 803 804
Email custserv@asb.co.nz
Online complaints click here
Website www.asb.co.nz

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BNZ

Complaint Resolution
BNZ
Freepost number 716
PO Box 995
Shortland St
Auckland 1140

Freephone 0800 788 999
Online complaints click here
Fax 09 976 5213
Website www.bnz.co.nz

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Citi New Zealand

Customer Care Manager
Citi New Zealand
PO Box 3429
Auckland 1140

Freephone 0800 248 444
Fax 09 308 9928
Website www.citi.co.nz

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HSBC New Zealand

Customer Relations Manager
HSBC
Freepost number 85008
PO Box 5947
Wellesley St
Auckland 1141

Freephone 0800 472 212
Email customerrelations@hsbc.co.nz
Online complaints click here
Fax 09 918 8598
Website www.hsbc.co.nz

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Kiwibank

Complaints Manager
Kiwibank
Private Bag 39 888
Wellington Mail Centre
Lower Hutt 5045

Freephone 0800 113 355
Email complaints@kiwibank.co.nz
Online complaints click here
Fax 04 462 7922 (Attn: Customer Support & Advocacy)
Website www.kiwibank.co.nz

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The National Bank of New Zealand

Customer Care and Complaints
The National Bank of New Zealand
PO Box 1791
Wellington 6140

Freephone 0800 751 750
Online complaints click here
Fax 04 494 4024
Website www.nationalbank.co.nz

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Rabobank New Zealand

Client Services Manager
Rabobank New Zealand
PO Box 38 396
Wellington 6015

Freephone 0800 500 933
Email wellington.feedback@rabobank.com
Online complaints click here
Fax 04 819 2705
Website www.rabobank.co.nz

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SBS Bank

Customer Complaints Team
Freepost SBS
PO Box 835
Invercargill 9840

Freephone 0800 502 442
Email customercomplaints@sbs.net.nz
Online complaints click here
Fax 03 211 2324
Website www.sbs.net.nz

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TSB Bank

Administration and Compliance Officer
TSB Bank
PO Box 240
New Plymouth 4340

Freephone 0508 872 2265
Email finance.admin@tsbbank.co.nz
Online complaints click here
Fax 06 968 3740
Website www.tsbbank.co.nz

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Westpac

Westpac Customer Advocacy
Westpac
Freepost 125 436
PO Box 934
Shortland St
Auckland 1140

Freephone 0800 351 494
Email: go to www.westpac.co.nz and use the “contact us” page
Online complaints click here
Fax 09 367 3574
Website www.westpac.co.nz