Please note that the New Zealand Banking Ombudsman may only consider complaints about banks that are members of the New Zealand Banking Ombudsman scheme.

Contact details

Office of the Banking Ombudsman

Freephone: 0800 805 950
Telephone: + + 64 4 471 0006
Fax: 04 471 0548
Email: help@bankomb.org.nz

Physical address:
Level 11, BP House
20 Customhouse Quay
Wellington 6011

Postal address:
Freepost 218002
PO Box 10573
The Terrace
Wellington 6143

NZ Relay

NZ Relay logo.

NZ Relay Help Desk services are available 24 hrs/day

0800 4 713 713 TTY
0800 4 715 715 Voice
0800 4 329 697 Fax

If you click on the NZ Relay icon, you will be instantly in touch with their service

Back to top ^

Site tools:

Make an online complaint

Banking Ombudsman language selection

Text Size: Regular | Large