About us

The Banking Ombudsman is independent of banks, consumers and government. We provide a free dispute resolution service to anyone who wants to resolve a complaint about a bank and has not been able to resolve it by contacting the bank. For more details about what the Banking Ombudsman can and can’t do, see How we can help you

Banking Ombudsman Scheme Ltd

To help maintain our independence and to give us a legal identity, the Banking Ombudsman scheme is a company, Banking Ombudsman Scheme Ltd. Its governing body is a Board on which banks and consumer groups are represented without either having a majority. The Chair of the Board is independent of banks and consumer groups.

The main function of the Board is to ensure the independence of the Banking Ombudsman and to make sure that the Banking Ombudsman scheme is well-run and effective. For more information about the Board and its powers, see the scheme’s constitution on our publications page.

"Banks must comply with awards of compensation made by the Banking Ombudsman."