The Banking Ombudsman Scheme investigates and resolves disputes between customers and their banks. We are independent of scheme participants, customers, and government. Our service is free of charge and easy to use.
This website provides you with information to help you avoid making mistakes with banking services, and how we can help you if you need it. It also helps you make a complaint to us if you're unable to sort it out with your bank.
We will do our best to help you - trust us to be fair.
27 Jul 2016
He wanted the payout because his Aussie super scheme wouldn’t accept his KiwiSaver savings. What was the outcome?
20 Jul 2016
Once a student, always a student? Not according to the bank. What did we think?
12 Jul 2016
A customer thought her bank suspending her accounts was unlawful. Did we agree?
Message from the Banking Ombudsman
"We consider complaints between banks and their customers, resolve them fairly, and share what we’ve learned to improve the banking experience for all."
- Nicola Sladden, Banking Ombudsman