Welcome
Learning from mistakes is a core part of the New Zealand Banking Ombudsman's business – by doing this we aim to reduce complaints and improve the banking experience.
To assist, we have started publishing quick guides. These fact sheets provide consumers with helpful guidance in a user-friendly format.
Welcome to the official website of the Banking Ombudsman in New Zealand.
The Banking Ombudsman investigates and resolves disputes between customers and their banks. Our participants also include a range of non-bank financial service providers. Our service is free of charge.
Whether you want to make a complaint or are looking for general information, I hope you will find what you are looking for on our website. If you need more information, we will be happy to help.
Please note that we cannot consider all complaints. For further information click here.
Record number of complaints and enquiries to Banking Ombudsman
Co-operative Bank approved as member of Banking Ombudsman Scheme
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Deborah Battell |
