Please note that the New Zealand Banking Ombudsman may only consider complaints about banks that are members of the New Zealand Banking Ombudsman scheme.



Welcome

Welcome to the website of the Banking Ombudsman in New Zealand.

The Banking Ombudsman resolves disputes between people and their banks. Our service is free of charge.

Whether you want to make a complaint or are looking for general information, I hope you will find what you are looking for on our website. If you need more information, we will be happy to help.

Important information for ANZ customers with ING DYF and RIF investments

Media Release - Banking Ombudsman invites calls from ANZ customers receiving offers on ING funds

Current vacancy - Researcher/Analyst

Current vacancy - Executive Administrator

Image of Deborah Battell

Deborah Battell

Banking Ombudsman

"We provide a free and independent dispute resolution service."

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